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Meet the Team – Sam Taylor-Green, Sales Operation Manager

May 23, 2018

alys talks to sam taylor-greenAlys Smith, Quartix’s HR Generalist, talks this week to Sales Operation Manager, Sam Taylor-Green.

Tell me a bit about yourself

I was born in Shrewsbury, but I’ve lived in Newtown my whole life. I have a large family that I am rather fond of and I’ve recently gotten married to Marc; we’ve been together for the last 12 years. I love Disney and the Friends TV series. I enjoy reading, spending time with family and friends and really enjoy watching films. I am a huge fan of the Marvel franchise.

How do you find it working for Quartix?

I joined Quartix in March 2010. Previously I had worked in retail positions so was very lucky to be given the opportunity within Quartix. My role when I started was Office Administrator and from there the role has changed and grown with the company and now I’m Sales Operations Manager. When I initially started, it was just myself doing the admin role, but this has now developed to three sales administrators, a receptionist and myself in the team. I enjoy the day-to-day challenges– in the sales and administration team, you never know what you are going to be asked to do or come across, so it makes for a good varied workload. I have made a lot of friends within Quartix over my time here.

How would you describe the Company culture?

When I first started with the company, there was a team of just 16 staff members within the one Newtown office. We have grown considerably since then to now having six offices in Newtown and 93 staff in Newtown alone. It has been a lot of change! It hasn’t come without challenges, but I like to think that as a team we have worked together to overcome them, for us to develop to the company we are today. I can see this growth continuing, which will mean more changes to come, but I’m always up for a challenge!

What’s a day in the life of Sam like?

Depends whether you mean a work day, or a weekend…

Within my job, it’s quite a varied role, so every day can be very different from one to the next. It’s nice to have such a varied job role.

In my own time, I spend it with my family and friends, watching films and TV series and of course doing the housework around all of that.

 

Meet the Team – Katherine Ogden, Sales Ledger Team Leader

May 16, 2018

This time, we have Alys, our HR generalist chatting with Katherine Ogden, a team leader in our Accounts Team!

Tell me a bit about yourself. 

I’m originally from South Wales, and spent my childhood in Swansea. I moved to mid Wales in my early teens where my family settled for many years. I moved back to South Wales and started my career in Finance, working for an independent bank in Cardiff. In 2008 I applied for a Sales job with Quartix and started a new career. Eventually I moved over to Accounts in 2009 and have been with the Accounts Team ever since.  Not many people know this, but I wanted to be a photographer before my career in Finance took off and so I actually have a qualification in photography, as well as being a qualified Sugar artist, too.  My family are very important to me and I spend as much time as I can with them.

How do you find it working for Quartix?

It will be my 10th year at Quartix this year and it has grown incredibly. When I first started, there were only 15 people working in the Newtown office. In the last 10 years we have expanded and grown. I have made some good friends along the way and in 2015 I became a Team leader in the Accounts Team.

How would you describe the Company culture?

I think that we are a friendly, professional company who put the needs of our customers first.

What’s is a day in your life like? 

Myself and the whole Accounts team usually have a very busy day. We work with the UK, France and USA teams. I’m the Team Leader for the Sales Ledger team and we ensure that all invoices due to our customers have been checked, raised and emailed out. On average we raise between 230 and 300 invoices a day.  We ensure that all new orders have the corresponding contract details, and make sure that all customer queries are dealt with either by telephone or email.

 

Meet the team – Emma Mancini, Insurance Manager

May 9, 2018

Emma Mancini, Quartix Insurance ManagerThis time on our Meet the Team series, Alys is chatting with Emma Mancini, our insurance manager.

Tell me a bit about yourself

I am originally from Royal Leamington Spa and moved to Wales when my husband opened a few retail stores for Tesco. I am a mum of two now-grown up children (21 and 17).  I’m happily married and enjoy our rural life here in Wales.

When I moved to Wales 6 years ago, I embraced the farming community and worked locally at an egg farm for 6 months before starting work at Quartix.

How do you find it working for Quartix?

Quartix has been very flexible and have supported me throughout the years, as I have them. I enjoy coming to work and the company has allowed me to make changes and improvements whenever necessary. The team spirit is infectious–it’s a joy to be part of a motivated team.

How would you describe the Company culture?

Quartix staff all have similar values.  They are driven and ambitious, and the company gives us room to develop and grow with the business.

What’s a day in your life like?

Varied and busy!  Consistently progressing, sometimes challenging, but in a good way, with more than a few rewards

 

Meet the Quartix team – Ryan O’Sullivan, Account Manager

May 2, 2018

Ryan O'SullivanRyan O’Sullivan is an Account Manager here at Quartix, and has been with us about 2 and a half years. Today. Alys learnt a little more about what Ryan likes to do outside of work, in the 5th edition of Quartix’s Meet the Team series.

 Tell me a bit about yourself

I was born in Mid Wales and although I spent a year abroad before returning and starting work with Quartix, I have always loved the area. I am an avid sports fan and enjoy football, golf, squash, running and anything else I can try. Currently working to get my handicap lower than 18…..tips welcomed!

After spending the first 7 years of my working life working for another local company, I moved to Australia where I travelled and then worked in Sydney for a year working in telesales for a charity fundraising company. I returned after my visa expired and found myself in Quartix where I have had a number of different roles.

How do you find it working for Quartix?

I enjoy working for Quartix as I have been able to move quickly from installations, helping in the insurance side, to working with the US team, to now settling with the UK reseller program. I was lucky enough to work for Quartix in the Chicago based office for a month setting up their reseller program, this was something I felt very few companies in our area would have been able to offer and is one of things that I enjoy most about the company, the flexibility.

How would you describe the Company culture?

There is a nice balance between a fast-paced sales environment, and still a very local family feel to the company. Being on the sales floor is one of the things I enjoy most as there is always a buzz in the office with the guys and girls pushing sales.

 

Unsure how GDPR will affect you?

April 30, 2018

Introduction to GDPR Compliance for Fleet Managers

The General Data Protection Regulation (GDPR) is the biggest change in how businesses handle personal data since the introduction of the Data Protection Act in 1998. It dramatically increases personal rights around consent, collection, usage, storage and access to personal data, whether that of consumers or employees.

GDPR impacts companies using vehicle tracking and telematics systems, as it is deemed to be ‘collecting and storing personal data’. Vehicle tracking can improve operational performance and reduce costs, but fleet managers need to ensure the correct processes and documentation are in place to comply with the new legislation. This guide is an introduction to GDPR, based on current industry interpretations. However, companies are advised to seek their own legal advice, as Quartix is not a law firm.

 

When does it become law and what are the penalties?

Companies need to comply by 25 May 2018. Failure to meet GDPR’s terms will be punishable by stiff penalties – businesses can be fined €20 million or up to 4% of global annual turnover, whichever is the greater.

The UK is leaving the EU, do we still need to worry about GDPR?

Yes. Although it is EU legislation, the UK Government has said it is likely to implement similar rules, and any company doing business in the EU post-Brexit will need to be compliant with GDPR.

 

What is ‘personal data’?

GDPR makes clear that personal data includes online identifiers and location data – meaning that IP addresses and mobile device IDs are all personal and must be protected accordingly. All of these will now be subject to the same data protection requirements as every other type of personal data.

 

GDPR in a nutshell

Key Rights:

  • The right to be informed – the right to know what personal data is being used for
  • The right of access – the right to view this data
  • The right to rectification – the right to correct errors in personal data
  • The right to erasure – the right to ask for data to be removed
  • The right to restrict processing – the right to restrict how a company uses personal data
  • The right to data portability – the right to receive personal data in an electronic form
  • The right to object – the right to ask a company to stop using personal data
  • Rights to prevent decisions being made solely based on automated processing and profiling of personal data

Key Roles:

  1. The Data Controller – the fleet operator
  2. The Data Processor – the system provider
  3. The Data Subject – the driver

 

Three areas to focus on

Companies need to look at all the ways they collect, store, and process personal data. When it comes to handling telematics data involving drivers, these are the three areas companies should focus on:

1. Consent or Legitimate Interest

Companies have two options when it comes to justifying the collection and management of personal data. They can either gain consent from drivers or make a case based on legitimate interest.

Option 1: Consent

Consent must be freely given, specific, informed and unambiguous. Companies will need to prove that they have received consent and that drivers understand what data is being collected and why. If drivers do not give consent, or withdraw it later, the tracking would need to be removed.

Option 2: Legitimate Interest

An alternative is to use a justification of legitimate interest, i.e. it is essential to business operations or to prevent fraudulent activities. Examples of legitimate interest could include:

  • Preventing unauthorised fuel claims in relation to mileage travelled
  • Monitoring vehicles to prevent theft
  • Unauthorised and unsafe out of hours use of vehicles
  • Duties of care to protect staff, including driver safety, and lone workers
  • A need to track working hours against timesheets to ensure drivers comply with working time directives

This needs to be specific and documented – simply stating the need to check on ‘good and ‘bad’ drivers may not be sufficient. To show legitimate interest, companies must conduct a risk assessment that balances the rights of the data subject against the interests of the business.

2. Transparency

GDPR also provides staff with the right to access any personal data held on them quickly and easily. This includes any telematics data where they are identifiable as the driver of a vehicle. They will also have the right to ask to change any errors and to erase personal data if required.

3. Security

The GDPR increases requirements to protect personal data. It will compel all organisations to report any data breach that “is likely to result in a risk to people’s rights and freedoms”, to their relevant supervisory authority (the Information Commissioner’s Office in the UK), as well as notifying the individuals affected. This all has to happen within 72 hours of the breach being discovered, and failing to notify the authorities can result in significant fines.

It is important to bear in mind that this doesn’t just cover personal data being lost or stolen by hackers – it also covers access by those that are not authorised to view it as part of their role. Data, therefore, needs to be stored securely and organisations have to look at how they grant permissions to view information internally.

 

Quartix and GDPR

Quartix has always followed industry best practices and legislation (such as the Data Protection Act).

  • All our data is processed within ISO 27001 certified datacentres in the UK.
  • Quartix is certified under the UK Government Cyber Essentials scheme for IT security and continually review best practices and standards to keep up to date.

While compliance is a matter for individual organisations, who are the ‘data controllers’ under GDPR, Quartix, as the ‘data processor’, is fully committed to helping our customers meet GDPR needs and we are working towards compliance with the General Data Protection Regulations by the deadline on 25th May 2018. Key features of our system designed to assist with GDPR compliance:

1. Access to data and potential rectification

Quartix customers have self-service access to their data and can easily make recent data available to drivers, if required. This reduces the time, effort and resources required to deal with any driver requests for the personal information held on them.

2. Security and auditability

Data has always been protected in Quartix, both within vehicle units and in our secure data centres. Customers’ access permissions to data can be set at a granular level, allowing them to restrict the information that specific employees can view. Any changes to vehicle and driver data made through our web application are automatically recorded, providing an audit trail to support compliance.

3. Access to data

Under GDPR, customers and individual ‘data subjects’ have the rights to access and request changes to the data concerning them. Quartix will refer any such request from an individual ‘data subject’ to the customer as the ‘data controller’. Customers will have the option to request extracts of the data concerning their vehicles and / or have it removed from the system.

 

Checklist – questions to consider

If a company is collecting and using telematics data (the data controller), responsibility needs to be upheld for the personal data collected. To help achieve compliance, start by asking these questions:

  1. Is there someone in the company who is responsible for data protection, and overall GDPR compliance? If so, do they know about driver data and have they included it in their GDPR compliance planning?
  2. What telematics/driver data is currently held? Has the business documented what this is, justified why the company holds it and how it is collected/used/stored?
  3. Has the company decided whether it will get driver consent or documented the legitimate interest for collecting driver data?
  4. Is there a process in place to give drivers access to information?
  5. Have new GDPR processes been communicated to drivers and those that work with their data so that everyone is aware of their rights and responsibilities?
  6. How long does the business need to keep telematics data for? Quartix securely stores telematics information as part of its service. Retention time is set by customers and should depend on its usage. For example, if it’s just ‘total shift time’, used to enable staff to be paid, it would be different to storing driving style information that builds over time. Be clear about how long data is being stored and why.
  7. Are there breach notification processes in place?
  8. Are there mechanisms in place to safeguard the Key Rights of drivers?

 

Additional Resources

For an official overview of GDPR visit the Information Commissioner’s Office (ICO) website at
https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/
https://ico.org.uk/media/fororganisations/documents/1064/the_employment_practices_code.pdf

For information on how GDPR affects employment contracts:
http://www.shoosmiths.co.uk/client-resources/legal-updates/hr-gdpr-changing-employment-contracts-andpolicies-13115.aspx

For information on the UK Government Cyber Essentials scheme for IT security:
https://www.cyberessentials.ncsc.gov.uk/

 

About Quartix

Quartix has delivered real-time vehicle-tracking and telematics solutions to small and mid-size fleets for over 16 years. Businesses choose Quartix because we offer cost-efficient solutions that are easy-to-use from installation through reporting. Over 10,000 companies are using Quartix solutions to gain actionable insight into vehicle movements, engine usage, driver behaviour, and fuel consumption.

If you have any queries on GDPR and vehicle tracking please speak to your Quartix contact or email us at support@quartix.net

Disclaimer
This document is for informational purposes only and does not constitute legal advice. It is recommended that specific professional advice is sought before acting on any of the information given.

 

Download the GDPR Guide

 

How vehicle tracking can help you meet the new 2018 driving laws

April 25, 2018

In 2018, six new driving laws will go into effect across the UK. At least two of them could impact your mobile workforce, especially if you operate a large fleet.  But with vehicle tracking, you can easily get ahead of the potential issues these new laws could create for you, and your drivers.

Diesel tax hike

This year, the government will be increasing diesel taxes for any new car purchased after 1 April 2018 that is below Euro 6 standards.  This section of the new driving laws means that the VED band on the car will go up one bracket from what it was before, affecting cars specifically.

Quartix's Speed Profile backed with data from the SafeSpeed Database.However, even if your business won’t be purchasing a car that falls into this category (but definitely if you are) one of the best ways to mitigate any rise in taxes is to cut costs in other areas.  Vehicle tracking has been proven to bring down fuel costs through driver analysis by as much as 25%.* By providing data on your drivers’ speed, plus how harshly they are braking and accelerating, driver analysis gives you the tools you need to correct risky driver behaviour and reduce your vehicle costs.

At Quartix, we can provide further insights driver performance by giving each of your drivers a score that factors in their relative speed, thanks to our SafeSpeed Database.  Relative speed can be a much better indication of risky driving that leads to preventable accidents, increased fuel costs and vehicle wear and tear.  The Safe Speed Database scores drivers based on the average speed of other road users on the same stretch of road, rather than the posted speed limit, which can often be higher than what is ‘safe.’

New MOT standards

In 2018, the standard MOT inspection will be updated to include checks on reversing lights and brake fluid.  In order to make certain that you don’t miss any of your scheduled maintenance checkups, or even the MOT itself, a quality fleet management system can be configured to send notifications of these deadlines.

Quartix's customisable vehicle management schedule.Odometer readings, service dates, insurance renewals and custom milestones for your business can all easily be set up with the Quartix vehicle tracking system, ensuring that you won’t miss a maintenance deadline and your vehicles will be ready for the new driving laws and their expanded MOT checks.

Live tracking is only one part of a comprehensive vehicle tracking system.  An equally important aspect is the system’s fleet management software, which is designed to take the hassle out of managing a mobile workforce of any size.

For more information on how Quartix can help your business meet the requirements of these new laws as well as increase fleet cost effectiveness, give us a call at 01686 806663 or email us at sales@quartix.net.

*Frost & Sullivan, 2015.

 

Meet the Quartix team – Dan Catterall, Sales Manager

April 24, 2018

This time I’m catching up with Dan Catterall, Sales Manager with focus on both our Direct & Partner Sales Channels. 7 years on from the original poster, and Dan is still the man to track your van!

Tell me a bit about yourself

Originally born in London, I arrived in mid Wales at Quartix in 2010 having graduated from University with a BA in Business & Management. To help fund my studies I had worked in a number of face to face sales roles thus saw the role for Sales Executive at Quartix as a great opportunity to build on that prior experience, as well as a fantastic first step on my career ladder in sales – in truth I hadn’t consciously chosen sales as my career of choice rather, it seemed to come naturally. I’m happy it did as since 2010 I’ve found it a massively rewarding sector to work in; every conversation we have is different, each potential requirement varies so it’s never the same, always moving and the atmosphere is great. There have been moments where it has been challenging and even frustrating but they each add to the learning process plus, as an Arsenal fan I am somewhat used to frustration!

 

How do you find it working for Quartix?

When I started at Quartix the Company had around 25 employees and 2,000 clients. Today, the company employ closer to 140 staff and have 11,000 fleet clients so much has changed, but the core values remain despite the rapid growth. This kind of consistency makes Quartix a great company to work for and is probably one of the reasons that so many staff have been here more than 5 years. Whether new or established, every member of the team shares the same ethos and works towards making the customer journey as positive as possible; from a sales persons perspective knowing that the rest of the Quartix team endeavour to provide this level of service is a huge bonus. In 2017 we brought on board two new Directors as part of our succession planning for the years to come and, working alongside them for the last 12 months, sharing ideas and taking from their knowledge and experience has been a fantastic experience. A number of key sales & marketing projects are due for completion this year which makes 2018 a year to look forward to.

 

How would you describe the Company culture?

The Quartix mission is to provide customers with operational data to improve their business performance with information delivered quickly and reliably through our applications and every member of the team takes great satisfaction in ensuring that they do their part to help and succeed in doing so. With every employee having a direct line telephone number they are not only easy to reach and approachable but able to take ownership of a customer’s query from start to finish, becoming accountable for providing the required resolution. This is something that has been in place since the early days and therefore is deeply rooted in the Company culture, meaning it is passed on as second nature to new employees; this makes Quartix a great place to work.

 

Meet the Quartix team – Esther Evans, Receptionst

April 20, 2018

In our ‘behind the scenes’ series, Alys Smith, HR Generalist at Quartix, interviews Quartix staff to learn more about our company culture, to find out what it’s like to work at Quartix.

For her second interview, Alys speaks with Esther Evans, to learn more about her experiences.

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How much could you really save with vehicle tracking? 

February 28, 2018

Graph depicting cost savings rising Vehicle tracking is not just about locating your vehicles on a map—it can also provide insight on your mobile workforce and highlight where improvements could be made to save you money.

An independent report by Frost & Sullivan* indicates that vehicle tracking data can be used to:

  • Reduce fuel consumption by up to 25%
  • Decrease idling by up to 30%

Other than details on location and mileage, GPS trackers can record speed, idling, braking, and acceleration data. Are your drivers wearing down their vehicle from harsh acceleration or braking? Could they cut back on their idling and reduce fuel consumption? This valuable data tells you how your drivers are really performing out on the roads.

Sometimes it helps to compare your drivers. At Quartix, we offer a driver league table feature that will rank your vehicles or drivers based on overall performance.  This means you can tell, at a glance, who’s doing well and whose driving style needs improvement. Better driving will likely reduce fuel consumption and in turn reduce costs and help you see savings, plus have a positive effect on the environment.

The same Frost & Sullivan survey also found that vehicle tracking can:

  • Reduce employee overtime by up to 15%
  • Improve overall productivity by up to 15%

Overtime hours add up fast. Vehicle tracking can show you exactly what routes your drivers are taking every day. Does one driver’s route overlap with another’s?  Could anyone avoid areas of bad traffic congestion?  Armed with this knowledge, you can make sure jobs are completed efficiently within normal working hours.

Vehicle tracking gives you a complete look at your mobile workforce. With it, you’ll have the information you need to adjust your operations and improve productivity across the board.

So if you’re only pinpointing your vehicles’ locations, it’s worth talking to the experts about all the ways vehicle tracking can help your business save money.

Give Quartix a call on 01686 806 663 and we can show you have how our system can support your cost savings and productivity improvement objectives.

 

* Source:  “Benefits After Effective Deployment of Fleet Management System.”  Frost & Sullivan.  2015.

 

Meet the Quartix team – John Smith, Sales Manager

December 13, 2017

In a new ‘behind the scenes’ series, Alys Smith, HR Generalist at Quartix, interviews Quartix staff to learn more about our company culture, to find out what it’s like to work at Quartix.

For her first interview, Alys speaks with John Smith, Sales Manager for Comparison at Quartix, to learn more about his experiences.

 

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