Quartix Privacy Policy

Quartix customers please click here to also read our customer privacy notice

What information do we collect?

We collect your name and contact details from you when you complete a form making and enquiry, requesting a brochure or a demonstration account, or when you contact us or a partner by email, phone or another method to enquire about our products and services.

When ordering from our site you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

We hold the details you supply so that we can contact you to check on the information we've sent you or the progress of an enquiry or evaluation of our services. If you do not want us to hold your information or contact you, please let us know by completing the 'Any other information' or 'Comments' box on the request form. Also, if you don't want us to speak to anyone else in your organisation about your enquiry (for reasons of confidentiality), let us know in the same way.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. Security credentials are required to access the tracking application with feature accessibility by user account determined by the customer company system administrator.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we record phone calls?

Phone calls may be recorded for quality and training purposes.

Do we use cookies?

We use cookies for functionality, performance and marketing, for details please see our Cookie Policy.

Do we use Website analytics?

We may use multiple web site analytics tools provided by services such as Google Analytics to gather information about customer navigation and actions on our websites and using our mobile applications. Analytics uses cookies on your browser to store data about your activity on our sites which is then collected by google and may be analysed to understand for example the usage of our sites features and the navigation through it, we do not attempt to personally identify users in any way although the data may be used through google to target advertisements. You can opt out of allowing analytics to be used from your browser by installing a plug-in from google available at https://tools.google.com/dlpage/gaoptout/

Do we disclose any information to outside parties?

No, we will not pass your contact details to any outside third party. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non- personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Data Subject Rights

Individuals have a number of rights with regard to the data held about them, if you would like to exercise any of these rights please contact Quartix support as detailed at Contact us.

a) Right to be informed
Data subjects have the right to be informed of the personal data held about them, the processing of that personal data and of the lawful the basis of processing and purpose(s) of processing. This privacy notice provides details of the personal data held and processing of that personal data Quartix carries out.

b) Right of Access
More commonly known as Subject Access Requests or “SARs”, Data Subjects have the right to request and obtain from information relating to, and to receive a copy of, their Personal Data.

c) Right to Rectification
Data Subjects have the right to obtain the rectification or completion of inaccurate or incomplete Personal Data concerning him or her. Please contact us to correct or complete any data we have about you.

d) Rights to Erasure, Restriction, Data Portability and to Object
In certain circumstances and, in some cases, subject to specific exceptions, Data Subjects have the right to:

  • Obtain the erasure of Personal Data concerning him or her;
  • Obtain the restriction of Processing of Personal Data concerning him or her;
  • Obtain the Personal Data concerning him or her, which he or she has provided to a data controller, to transmit to another data controller without hindrance to have us transfer the personal data directly to another data controller where technically feasible;
  • Object at any time to Processing carried out in our legitimate interests, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller or carried out for direct marketing purposes.

e) Automated Decision Making
Data Subjects have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal or similarly significantly affects concerning him or her.

Data Transfer outside the EU

Quartix will only transfer (‘transfer’ includes making available remotely) Personal Data to countries outside of the EEA where:

  • The transfer is to a country (or an international organisation), that the European Commission has determined ensures an adequate level of protection;
  • Standard contractual clauses adopted by the European Commission have been put in place between Quartix and the entity located outside the EEA;
  • binding corporate rules have been implemented, where applicable; or the transfer is otherwise permitted by the GDPR.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into user account and going to the 'System Configuration' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us and Complaints

If there are any questions regarding this privacy policy you may contact us using the e-mail address below.

Any complaints should be raised with Quartix at the email address above in the first instance. Data subjects can raise complaints to the supervisory authority in the UK this is the Information Commissioners office - www.ico.org.

Quartix has appointed a Data Protection Officer in line with the requirements of the General Data Processing Regulation (GDPR) who can be contacted by email to DPO@quartix.net.

This policy was last modified on May 22nd 2018

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